Privacy Policy

Last updated: 19 July 2026

Felicity Jane Digital (operated by Hogscar Pty Ltd, ABN 13 661 830 164) is committed to protecting the privacy of visitors to this website and people who contact us about our services. This policy explains what personal information we collect, how we use it, and how you can contact us about it.

This policy is written to reflect what this website and business actually do. It does not describe features, systems, or data uses that don’t exist on this site.

Information we collect

Through this website, we may collect:

• Name, firm name, email address, and phone number — when you submit the contact form or request a confidential discussion or audit
• Information you choose to include in a contact form message
• Website usage data — pages visited, time on site, general location (city/region level), device and browser type, and how you arrived at the site — collected through Google Analytics 4
• Search performance data — collected through Google Search Console for our own website

We do not operate a customer account or login system on this website, and we do not collect or process credit card or payment information through this site. Invoicing and payment for any engagement is handled separately, outside this website.

Blog comments are not enabled on this site. Information submitted through a contact or audit request form is not published or made publicly visible.

This website is not directed at children, and we do not knowingly collect personal information from anyone under 18.

How we use your information

We use the information collected through this website to:

• Respond to enquiries and requests for an audit or confidential discussion
• Understand how visitors use this website, to improve its content and structure
• Maintain accurate records of enquiries received

We do not use automated decision-making involving personal information on this website. No tool on this site makes an automated decision about an enquiry, a person, or how an enquiry is handled — every enquiry is read and responded to directly.

We do not send marketing communications unless you have specifically requested them, and you can opt out of any communication at any time by emailing us.

Cookies and analytics

This website uses Google Analytics 4 (GA4) and Google Tag Manager to understand website traffic and usage. These tools use cookies to collect information such as pages viewed, time on site, and general location.

We do not run retargeting or remarketing advertising on this website, and no advertising pixels are used to follow visitors to other websites after they leave this site.

Most browsers allow you to block or delete cookies through your browser settings. Doing so may affect how some parts of this website function, but will not prevent you from contacting us or reading our content.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors use this website. Clarity records how pages are viewed and used through session replays and heatmaps, using cookies and similar technologies. Form fields are masked so the information you enter into them is not captured. This data is processed by Microsoft as our service provider and is used to improve the website. Microsoft’s handling of it is set out in the Microsoft Privacy Statement. We collect and use this information consistent with the Australian Privacy Principles and the rest of this policy.

Where your information is stored

Information submitted through this website is stored on secure servers operated by our hosting provider, located in Australia.

Google Analytics 4 is a third-party service operated by Google, and the data it collects may be processed and stored on servers located outside Australia, including the United States. Google’s handling of this data is governed by Google’s own privacy policy and its compliance frameworks for international data transfer.

Microsoft Clarity is a third-party service operated by Microsoft, and the data it collects may also be processed and stored on servers located outside Australia, including the United States. We take reasonable steps to ensure both Google and Microsoft handle your information consistent with the Australian Privacy Principles.

We retain enquiry information for as long as is reasonably necessary to respond to your enquiry and maintain accurate business records, and no longer than necessary for that purpose.

Sharing your information

We do not sell or trade personal information collected through this website.

We do not share the information you provide through a contact or audit request form with any third party, except:

• Where required by law
• With service providers who support the operation of this website (such as our hosting provider, email provider, or Google Analytics, or Microsoft Clarity), and only to the extent needed for them to provide that service

Disclosure of your information

We may disclose information we hold if required to do so by law, including in response to a court order, subpoena, or lawful request from a government or law enforcement agency.

Accessing or correcting your information

You can ask what personal information we hold about you, request a correction, or ask us to delete it, by contacting us at the details below. We will respond to any such request within a reasonable time, and in any case within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first at the details below. We will investigate and respond to your complaint within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

A note on our size

Felicity Jane Digital is a small business operated by a sole practitioner. Some small businesses are exempt from parts of the Privacy Act 1988 (Cth). Regardless of whether that exemption applies to us, we have chosen to handle personal information in line with the Australian Privacy Principles, as set out in this policy.

Links to other websites

This website may contain links to other websites, including those of professional bodies, regulators, and publications referenced in our Journal articles. We are not responsible for the privacy practices of any website other than this one, and we encourage you to review the privacy policy of any other website you visit.

Changes to this policy

We may update this policy from time to time, including to reflect changes in our website, our services, or the law. The current version will always be available at this page, with the date of the most recent update shown at the top.

Contact us

If you have a question about this policy or about personal information we hold, contact:

Jane Cluff
Felicity Jane Digital
jane@felicityjane.com.au
0427 046 918